Customer Success & Sales Specialist

Akers Packaging Service Group; Van Wert (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akers Packaging Service Group in Van Wert, Ohio, is seeking a customer service professional to serve as the central contact for orders, pricing and delivery coordination. You will communicate with customers by phone, email, and fax, and work across departments to meet expectations.

The role requires strong analytical and communication skills with experience in B2B environments, plus proficiency with MS Office and ERP systems.

Qualifications

• Excellent analytical skills.
• Excellent oral and written communication skills.
• Demonstrated track record of success in a B2B environment.

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Processes customer orders, shipments and expedites delivery.
• Acts as central point of contact for internal and external customer requirements.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using an ERP system Kiwi.
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.

Skills

Analytical skills

Excellent communication

B2B experience

Tools

MS Office Suite

ERP Kiwi

ADP Workforce Now

Job description

Akers Packaging Service Group in Van Wert, Ohio, is seeking a customer service professional to serve as the central contact for orders, pricing and delivery coordination. You will communicate with customers by phone, email, and fax, and work across departments to meet expectations.

The role requires strong analytical and communication skills with experience in B2B environments, plus proficiency with MS Office and ERP systems.