Client Experience & Service Specialist

Crane Worldwide Logistics; Lockbourne (OH); On-site; Full time

Benefits offered by this job

136 hours of Paid Time Off

Excellent Medical, Dental, and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

A leading logistics company in Lockbourne, Ohio is seeking a motivated individual to handle client inquiries, resolve complaints, and ensure service quality. The ideal candidate should have a High School Diploma or GED, and 0-2 years of experience as an assembly line lead. This role offers excellent benefits including paid time off, medical coverage, tuition reimbursement, and more. Join the team and enhance your career in a supportive environment.

Qualifications

• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Resolves issues with orders, delivery dates, or service.
• Determines the cause of the client's complaint and selects the best solution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

A leading logistics company in Lockbourne, Ohio is seeking a motivated individual to handle client inquiries, resolve complaints, and ensure service quality. The ideal candidate should have a High School Diploma or GED, and 0-2 years of experience as an assembly line lead. This role offers excellent benefits including paid time off, medical coverage, tuition reimbursement, and more. Join the team and enhance your career in a supportive environment.