Customer Service Representative

Springfield Plastics, inc; Auburn (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A manufacturing firm in Auburn is seeking a Customer Service Representative to provide support and resolve issues for customer accounts. The ideal candidate must possess strong communication skills and be detail oriented. Responsibilities include managing orders, maintaining customer satisfaction, and utilizing software to process orders. Applicants should have a high school diploma and proficiency in Microsoft Excel and Outlook, with experience in CRM systems preferred. This role requires a reliable individual who can thrive in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Highly proficient in Microsoft Excel and Outlook.
• Experience in CRM systems preferred.

Responsibilities

• Communicate through email, phone, and in person.
• Answer phones and route calls on a multi-line phone system.
• Ensure excellent service standards.

Skills

Communication skills

Detail oriented

Multi-task and prioritize

Phone etiquette

Data Entry

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics

Job description

Description

As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.

Job Responsibilities Include

• Communicate through email, phone and in person
• Answer phones and route calls on a multi-line phone system.
• Ensure excellent service standards.
• Respond efficiently to inquiries.
• Maintain high customer satisfaction.
• Take and monitor orders in a timely fashion.
• Tracking orders, inventory and shipping.
• Utilize software to process orders and shipping paperwork.
• Other duties as assigned

Requirements

• High school diploma or GED
• Highly proficient in Microsoft Excel and Microsoft Outlook
• Experience in Microsoft Dynamics or other CRM system preferred
• Highly proficient in Data Entry
• 10-Key experience preferred
• Phone etiquette
• Detail oriented
• Multi-task and prioritize in a fast-paced environment
• Motivation to learn new things
• Communication skills
• Reliable