Customer Service Representative

Springfield Plastics Inc; Springfield (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A manufacturing company in Springfield is seeking a Customer Service Representative to act as a liaison, provide product information, and resolve customer issues efficiently. The ideal candidate should have a high school diploma, excellent communication skills, and be proficient in Microsoft Excel and Outlook. Responsibilities include handling customer inquiries through various channels, taking orders, and ensuring high levels of customer satisfaction. This role demands multitasking and attention to detail in a fast-paced environment.

Qualifications

• Highly proficient in Microsoft Excel and Outlook.
• Experience in Microsoft Dynamics or other CRM systems preferred.
• 10-Key experience preferred.

Responsibilities

• Communicate through email, phone, and in person.
• Ensure excellent service standards.
• Respond efficiently to inquiries.

Skills

Communication skills

Detail oriented

Motivation to learn new things

Multi-tasking

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics

Job description

Description

As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative.

Job Responsibilities Include:

• Communicate through email, phone and in person
• Answer phones and route calls on a multi-line phone system.
• Ensure excellent service standards.
• Respond efficiently to inquiries.
• Maintain high customer satisfaction.
• Take and monitor orders in a timely fashion.
• Tracking orders, inventory and shipping.
• Utilize software to process orders and shipping paperwork.
• Other duties as assigned

Requirements

• High school diploma or GED
• Highly proficient in Microsoft Excel and Microsoft Outlook
• Experience in Microsoft Dynamics or other CRM system preferred
• Highly proficient in Data Entry
• 10-Key experience preferred
• Phone etiquette
• Detail oriented
• Multi-task and prioritize in a fast-paced environment
• Motivation to learn new things
• Communication skills
• Reliable