Entry-Level Customer Experience Coordinator

Mohawk Industries Inc.; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is hiring an SR Customer Experience Coordinator in Dallas, TX. The role handles customer inquiries, orders, and resolution of issues to enhance satisfaction, with duties spanning calls, emails, and chats.

This entry-level position emphasizes learning and teamwork within a busy customer-experience department. The role requires a bachelor’s degree or equivalent and 0–2 years of related experience, strong communication, and organizational skills.

Qualifications

• Bachelor's degree in a related field or equivalent education/experience.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Process orders, delivery status, and customer claims with accuracy.
• Coordinate communications with customers and associates.
• Serve as a customer experience resource for teammates.
• Assist with warehouse and inventory tasks as needed.

Skills

Communication

Problem solving

Organizational skills

Time management

Integrity and discretion

Education

Bachelor's degree or equivalent

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is hiring an SR Customer Experience Coordinator in Dallas, TX. The role handles customer inquiries, orders, and resolution of issues to enhance satisfaction, with duties spanning calls, emails, and chats.

This entry-level position emphasizes learning and teamwork within a busy customer-experience department. The role requires a bachelor’s degree or equivalent and 0–2 years of related experience, strong communication, and organizational skills.