Builder-Focused Customer Experience Specialist

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas, TX is seeking a Customer Experience Specialist - BUILDER to support showroom efforts, lead generation, and business research while keeping accurate customer records in CRM, Oasis, SAP, and Microsoft Office.

You will collaborate with Sales and Logistics to resolve claims, coordinate shipments, and maintain high service levels. A Bachelor’s degree and 2–4 years of customer service experience are required; a commitment to teamwork and strong communication are

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 2-4 years relevant experience or equivalent education and/or experience.
• Previous customer service experience required.

Responsibilities

• Investigate customer claims to determine root cause and train for future prevention.
• Communicate with Sales Agents during/after sales transactions.
• Coordinate actions with necessary functions to resolve replacements or remedial claims.
• Coordinate shipping and scheduling with Logistics and external contractors for replacements.
• Support goals to improve efficiency and promote teamwork.

Skills

Customer service

Communication

Multitasking

MS Office

Education

Bachelor's degree

Tools

CRM software

Oasis

SAP

Microsoft Office

Job description

Dal-Tile Distribution, Inc. in Dallas, TX is seeking a Customer Experience Specialist - BUILDER to support showroom efforts, lead generation, and business research while keeping accurate customer records in CRM, Oasis, SAP, and Microsoft Office.

You will collaborate with Sales and Logistics to resolve claims, coordinate shipments, and maintain high service levels. A Bachelor’s degree and 2–4 years of customer service experience are required; a commitment to teamwork and strong communication are