Entry-Level Customer Experience Coordinator

Mohawk Industries Inc.; Dallas (TX); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, seeks an entry-level Sr Customer Experience Coordinator in Dallas to handle customer inquiries, order processing, and delivery status. You will resolve issues, coordinate communications, and support associates while contributing to a positive customer journey.

The role requires a Bachelor’s degree or equivalent education/experience, 0–2 years of related work, and strong communication and organizational skills.

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.

Responsibilities

• Execute daily tasks and administration as it relates to customer experiences such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Discretion

Education

Bachelor’s degree or equivalent education/experience

Job description

Dal-Tile, a subsidiary of Mohawk Industries, seeks an entry-level Sr Customer Experience Coordinator in Dallas to handle customer inquiries, order processing, and delivery status. You will resolve issues, coordinate communications, and support associates while contributing to a positive customer journey.

The role requires a Bachelor’s degree or equivalent education/experience, 0–2 years of related work, and strong communication and organizational skills.