Customer Experience Specialist - Office & Logistics

Temco-Logistics; Lake Elmo (MN); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team in Minnesota. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate has at least 2 years of customer service or office administration experience, with outstanding communication, problem-solving, and organizational skills. Proficiency in MS Office is required; ERP systems knowledge is a plus.

Qualifikationen

• High school diploma or equivalent is required.
• 2+ years of customer service or office admin experience.
• Strong communication and interpersonal skills.
• Excellent problem-solving and attention to detail.
• Organizational skills and ability to manage multiple tasks.

Aufgaben

• Provide customers with accurate information about orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Ensure customer satisfaction with delivery and installation through follow-up.
• Resolve issues and escalate unresolved matters to the supervisor as needed.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services.
• Track office supply inventory and place orders as needed.
• Prepare and submit reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations.

Kenntnisse

Customer service

Office administration

Communication

Problem solving

Organization

MS Office

ERP familiarity

Bilingual

Ausbildung

High school diploma or equivalent

Tools

ERP systems

Jobbeschreibung

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team in Minnesota. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate has at least 2 years of customer service or office administration experience, with outstanding communication, problem-solving, and organizational skills. Proficiency in MS Office is required; ERP systems knowledge is a plus.