Customer Experience Specialist - Manufacturing & Orders

Oldcastle BuildingEnvelope; Parma Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits at low cost

PTO and holidays

Annual raises and bonuses

Training programs

Job summary

Oldcastle BuildingEnvelope in Strongsville, OH, is seeking a Customer Service Rep 1 to provide product/service information, process orders, and resolve issues. This role reports to the Customer Service Manager and emphasizes attention to detail, reliability, and problem solving.

The position sits in the Customer Service Department and offers opportunities to grow within a leading architectural glass and building products company. Manufacturing and distribution exposure is expected.

Qualifications

• A minimum of 1 year previous customer service experience in a customer facing role.
• A minimum of 1–2 years experience in construction or manufacturing industry in any setting.
• Preferred experience with AS400 and SAP.
• Excellent written and verbal communication skills.
• Strong organizational and listening skills.

Responsibilities

• Maintain broad knowledge of products and services of the organization.
• Document customer interactions and transactions.
• Data entry of orders for production.
• Coordinate between sales and production to meet customer expectations.
• Maintain good communication channels with product and support staff.
• Communicate with customers to determine delivery dates.
• Coordinate and resolve product or service problems.
• Participate in educational opportunities to enhance knowledge of product and job skills.
• Regular attendance and safety compliance are essential.

Skills

Customer service

Organization

Attention to detail

Communication (written and verbal)

AS400 familiarity

SAP familiarity

Reading drawings/blueprints

Tools

AS400

SAP

Job description

Oldcastle BuildingEnvelope in Strongsville, OH, is seeking a Customer Service Rep 1 to provide product/service information, process orders, and resolve issues. This role reports to the Customer Service Manager and emphasizes attention to detail, reliability, and problem solving.

The position sits in the Customer Service Department and offers opportunities to grow within a leading architectural glass and building products company. Manufacturing and distribution exposure is expected.