Loan Services & Customer Experience Specialist

Sunset Finance; Carrollton (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A consumer finance office in Georgia seeks a Customer Service Representative to handle customer inquiries, process loans, and manage cash transactions. Ideal candidates should have a high school diploma and experience in customer service or finance. This role involves telephone communication with customers, posting payments, and ensuring accurate loan documentation. Competitive compensation is offered.

Qualifications

• Previous experience in customer service, collections, or the finance industry.
• Knowledge of computer skills is essential.

Responsibilities

• Solicit loans on the telephone and at the counter.
• Answer the telephone and post customer payments.
• Complete loan documents and close current refinance loans.
• Prepare daily deposits of cash and checks.
• Maintain and balance cash drawers daily.
• Telephones past due customers.

Skills

Customer service experience

Collections knowledge

Computer skills

Education

High school diploma or equivalent

Job description

A consumer finance office in Georgia seeks a Customer Service Representative to handle customer inquiries, process loans, and manage cash transactions. Ideal candidates should have a high school diploma and experience in customer service or finance. This role involves telephone communication with customers, posting payments, and ensuring accurate loan documentation. Competitive compensation is offered.