Store Lead & Customer Experience Coach

Community Choice Financial Family of Brands

Florence (AL)

On-site

USD 38,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Comprehensive training program

Educational Reimbursement Program

Medical insurance options

Company 401(k) match

Paid Time Off

Job summary

Community Choice Financial Family of Brands seeks an Assistant Store Manager to lead customer service excellence in store operations. You will guide staff, manage loan/pawn processes, and ensure compliance while driving sales and profitability in a fast-paced retail environment.

You will mentor Customer Service Representatives, handle outreach, and support risk mitigation. The role requires in-person work, some Saturday hours, and a commitment to training and development programs offered by the

Qualifications

High School Diploma or equivalent required.
At least 3 months of supervisory, key holder, or relevant leadership experience.
Minimum one year experience in customer service, sales, or retail.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Excellent verbal and written communication skills.
Ability to work phone, Point of Sale, Microsoft Office, and other systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge-offs and loss.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Maintain customer information in the point-of-sale (POS) system with accuracy and integrity.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.