In-Store Customer Experience Specialist — Finance

Community Choice Financial Family of Brands; Statesboro (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training program

Health insurance options

401(k) match

Paid time off

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative for an in-store role in Statesboro, GA. You will engage customers, educate them on loan/pawn options, process payments, and maintain accurate records in the POS system.

The position emphasizes strong communication, data entry accuracy, and professional conduct while meeting performance standards and contributing to store profitability and brand loyalty.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver's license, auto insurance, and vehicle to use during workday.

Responsibilities

• Provide an exceptional customer experience throughout the loan/pawn cycle by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and scheduling appointments.
• Meet performance standards by leveraging partnerships, obtaining referrals, and participating in in-store/community events.
• Develop customer relationships to drive new business and brand loyalty.
• Enter and maintain customer information in the POS system accurately and with integrity.
• Uphold compliance with company policies and relevant laws and regulations.

Skills

Verbal and written communication

Customer service

Data entry accuracy

Professional demeanor

Interpersonal skills

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Point of Sale (POS)

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative for an in-store role in Statesboro, GA. You will engage customers, educate them on loan/pawn options, process payments, and maintain accurate records in the POS system.

The position emphasizes strong communication, data entry accuracy, and professional conduct while meeting performance standards and contributing to store profitability and brand loyalty.