Customer Experience Specialist - Landscape Solutions

Poolcorp; Lakewood (WA); On-site; USD 57,308,000 - 66,125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Employee discounts

Job summary

Horizon Distributors, Inc. is seeking a Customer Service Representative in Lakewood, WA. You will be the face of the sales center, handling walk-ins, phone orders, and will call service while sharing product knowledge and offering recommendations to customers.

The role requires strong customer-service skills, the ability to upsell, and solid communication. A high school diploma or GED is preferred, and bilingual English/Spanish helps. Benefits and a team-oriented environment are highlighted.

Qualifications

• Strong customer-service attitude.
• Self-motivated and detail-oriented.
• Ability to learn evolving systems and processes.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greets walk-in and phone customers, understands needs.
• Recommends product solutions and upsell options.
• Prepares sales orders and assists customers in loading merchandise.
• Makes follow-up calls to introduce opportunities and grow business.
• Resolves customer complaints professionally and promptly.

Skills

Customer service

Sales

Communication

Bilingual

Education

High school diploma or GED

Job description

Horizon Distributors, Inc. is seeking a Customer Service Representative in Lakewood, WA. You will be the face of the sales center, handling walk-ins, phone orders, and will call service while sharing product knowledge and offering recommendations to customers.

The role requires strong customer-service skills, the ability to upsell, and solid communication. A high school diploma or GED is preferred, and bilingual English/Spanish helps. Benefits and a team-oriented environment are highlighted.