Landscape Customer Success Associate

Poolcorp; Bellevue (WA); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Employee stock purchase program

Seasonal rewards

Employee assistance program

Vendor discounts

Job summary

Horizon Distributors, Inc. in Bellevue, WA is seeking a Customer Service Representative to greet customers, recommend products, and process sales orders. You will upsell, assist with loading merchandise, and resolve issues to ensure a positive customer experience.

The role requires a strong service mindset, ability to lift up to 75 pounds, and forklift certification. Bilingual English/Spanish and irrigation knowledge are a plus.

Qualifications

• High school diploma or GED preferred.
• Strong customer-service attitude with ability to upsell.
• Able to lift up to 75 pounds and obtain forklift certification.
• Preference: bilingual English/Spanish and irrigation knowledge.

Responsibilities

• Greet walk-in and phone customers and understand their needs.
• Recommend products, upsell options, and complementary items.
• Collaborate with team to showcase Horizon's value and service.
• Prepare sales orders and assist customers in loading merchandise.
• Make follow-up calls to introduce opportunities and solicit more business.
• Resolve customer issues professionally and promptly.
• Maintain a clean, organized sales center and assist with warehouse duties.

Skills

Customer service

Upselling

Communication

Teamwork

Computer skills

Forklift certification

Bilingual (English/Spanish)

Irrigation experience

Education

High school diploma or GED

Tools

POS/Inventory software

Job description

Horizon Distributors, Inc. in Bellevue, WA is seeking a Customer Service Representative to greet customers, recommend products, and process sales orders. You will upsell, assist with loading merchandise, and resolve issues to ensure a positive customer experience.

The role requires a strong service mindset, ability to lift up to 75 pounds, and forklift certification. Bilingual English/Spanish and irrigation knowledge are a plus.