Landscape Supply CSR — Growth, Bonuses, Training

Poolcorp; Sarasota (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Group medical

Prescription

Dental

Vision

Life insurance

401(k) – company match

Employee stock purchase program

Seasonal sales rewards programs

Employee Assistance Program

Vendor discounts

Job summary

Horizon Distributors, Inc. a Horizon entity under POOLCORP, is seeking a Customer Service Representative to empower customers building landscape businesses. You will handle walk-ins and phone orders, share product knowledge, and provide solutions that enhance profitability with a positive attitude.

You will be the face of the sales center, coordinate orders, and support loading merchandise while maintaining high service standards and teamwork in a fast-paced environment.

Qualifications

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.

Responsibilities

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Skills

Customer service

Communication skills

Detail-oriented

Team player

Multitasking

Education

High school diploma or GED

Tools

Forklift certification

Job description

Horizon Distributors, Inc. a Horizon entity under POOLCORP, is seeking a Customer Service Representative to empower customers building landscape businesses. You will handle walk-ins and phone orders, share product knowledge, and provide solutions that enhance profitability with a positive attitude.

You will be the face of the sales center, coordinate orders, and support loading merchandise while maintaining high service standards and teamwork in a fast-paced environment.