CX & Tech Support Specialist (Inbound)

MCI; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

MCI, Savannah, GA, is seeking Customer Service Representatives to provide outstanding inbound support, handle technical queries, and manage accounts. The role focuses on delivering excellent customer experiences through effective problem solving and documentation of interactions.

Ideal candidates are motivated, reliable, and able to work independently or with a team. Comprehensive training and ongoing coaching are provided, with clear opportunities for career advancement within a fast-paced

Qualifications

• High school diploma or equivalent required.
• ,
• Excellent communication and interpersonal skills are essential.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Experience with Microsoft Office Suite is preferred.
• Strong customer service and problem-solving abilities.
• Ability to work independently and with a team.
• Reliable with excellent attendance.

Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Communication skills

Interpersonal skills

Data entry

Typing 20 wpm

Microsoft Office

Customer service

Problem-solving

Teamwork

Attendance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI, Savannah, GA, is seeking Customer Service Representatives to provide outstanding inbound support, handle technical queries, and manage accounts. The role focuses on delivering excellent customer experiences through effective problem solving and documentation of interactions.

Ideal candidates are motivated, reliable, and able to work independently or with a team. Comprehensive training and ongoing coaching are provided, with clear opportunities for career advancement within a fast-paced