Customer Experience Specialist (Inbound Support)

Springs Window Fashions; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Springs Window Fashions in Montgomery, AL, is hiring for a Customer Service Representative. You will handle inbound inquiries, provide product information, and support customers throughout the order process.

You will work with a Success Coach, receive training on products, accounts, and systems, and collaborate with sales, production, and shipping to ensure a best experience for customers.

Qualifications

• Clear written and verbal communication with a professional, friendly demeanor.
• Ability to build rapport and maintain customer relationships.
• Strong problem-solving and analytical abilities to assess needs.
• Proficiency with basic computer apps and learning new systems quickly.

Responsibilities

• Handle a high volume of inbound inquiries via phone, email, text/chat, or social media.
• Provide accurate information reflecting company standards.
• Assist with pre-sales questions, including product details and ordering.
• Track order status, communicate timelines, and resolve issues.
• Process credits, adjustments, and order modifications per policy.

Skills

Customer communication

Empathy

Problem solving

CRM systems

Microsoft Office

Multi-tasking

Tools

CRM systems

Microsoft Office

Job description

Springs Window Fashions in Montgomery, AL, is hiring for a Customer Service Representative. You will handle inbound inquiries, provide product information, and support customers throughout the order process.

You will work with a Success Coach, receive training on products, accounts, and systems, and collaborate with sales, production, and shipping to ensure a best experience for customers.