Customer Care Specialist – Inbound Support

Springs Window Fashions; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Springs Window Fashions is seeking a Customer Service Representative to handle inbound inquiries, assist with pre-sales questions, and provide post-sales support. You will verify orders, quote requests, and coordinate product samples while ensuring accurate data entry and responsive communication.

Ideal candidates excel in customer-focused service, multitasking across channels, and using CRM/order-entry tools to resolve issues promptly and professionally.

Qualifications

• Strong customer communication skills with clear written and verbal communication.
• Active listening and a professional, approachable demeanor.
• Ability to build rapport and stay customer-first.
• Proficiency with basic computer apps and CRM/order-entry tools.
• Ability to multitask in a fast-paced service environment.

Responsibilities

• Handle a high volume of inbound customer inquiries via multiple channels.
• Provide accurate information with a customer-first mindset.
• Coordinate product quotes, sample swatches, and new orders.
• Verify order details including pricing and delivery.
• Support post-sale questions and issue resolution.
• Monitor order status and communicate timelines to customers.
• Troubleshoot issues using guides and escalate when needed.
• Process order adjustments and credits per policy.

Skills

Customer communication

Written communication

Verbal communication

Active listening

Empathy

Problem solving

Multitasking

CRM systems

Order entry tools

Microsoft Office

Tools

CRM systems

Order entry

Microsoft Office

Job description

Springs Window Fashions is seeking a Customer Service Representative to handle inbound inquiries, assist with pre-sales questions, and provide post-sales support. You will verify orders, quote requests, and coordinate product samples while ensuring accurate data entry and responsive communication.

Ideal candidates excel in customer-focused service, multitasking across channels, and using CRM/order-entry tools to resolve issues promptly and professionally.