Customer Experience Specialist (Inbound Support & Orders)

Springs Window Fashions; Waukegan (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Volunteer day

Job summary

Springs Window Fashions is seeking a Customer Service Representative to deliver the best experience for customers across inbound inquiries and order processing. You will respond to questions, guide product selections, and ensure accurate quotes and order details are entered into internal systems.

The role emphasizes fast-paced, high-volume customer interactions with a strong focus on service quality. On-site position with comprehensive benefits and a potential bonus opportunity.

Qualifications

• Excellent written and verbal communication skills.
• Ability to build rapport and maintain a customer-first mindset.
• Strong problem-solving and analytical abilities to assess customer needs.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, text, or social media.
• Provide accurate information and maintain a customer-first mindset.
• Coordinate pre-sales assistance, respond to product questions, and guide customers to suitable solutions.
• Process customer requests including quotes, orders, and order changes; verify details for accuracy.
• Provide post-sales support and act as the primary contact for order-related questions.
• Monitor order status, shipment details, and delivery timelines; communicate delays and solutions.

Skills

Customer service

Communication

Problem solving

Microsoft Office

CRM systems

Order entry tools

Tools

CRM systems

Microsoft Office

Order entry tools

Job description

Springs Window Fashions is seeking a Customer Service Representative to deliver the best experience for customers across inbound inquiries and order processing. You will respond to questions, guide product selections, and ensure accurate quotes and order details are entered into internal systems.

The role emphasizes fast-paced, high-volume customer interactions with a strong focus on service quality. On-site position with comprehensive benefits and a potential bonus opportunity.