Customer Experience Specialist – Inbound Support

Springs Window Fashions; Pennsylvania; On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with up to 5%公司

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid sick time

Paid vacation time

Paid holidays

Volunteer day

Job summary

Springs Window Fashions is seeking a Customer Service professional in Pennsylvania to deliver the best experience for customers and partners. You will handle inbound inquiries, provide product guidance, enter orders, and ensure timely updates on order status.

The role includes a strong emphasis on accuracy, courtesy, and problem-solving, with a comprehensive benefits package and paid training. Join a team focused on delivering exceptional customer experiences.

Qualifications

• Strong customer communication skills and a professional demeanor.
• Ability to build rapport and maintain positive customer relationships.
• Problem-solving and analytical skills to assess needs and resolve issues.
• Proficiency with basic computer applications and CRM/order entry tools.
• Ability to multitask in a fast-paced environment and maintain accuracy.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, text/chat, or social media.
• Provide accurate information with a customer-first mindset.
• Respond to product-related questions and guide customers through selections.
• Process orders including quotes, swatch requests, and new product entries.
• Provide post-sales support and track order status and issues.

Skills

Customer communication

Relationship building

Problem solving

Tech proficiency

Multitasking

Reliability

Tools

CRM systems

Order entry tools

Job description

Springs Window Fashions is seeking a Customer Service professional in Pennsylvania to deliver the best experience for customers and partners. You will handle inbound inquiries, provide product guidance, enter orders, and ensure timely updates on order status.

The role includes a strong emphasis on accuracy, courtesy, and problem-solving, with a comprehensive benefits package and paid training. Join a team focused on delivering exceptional customer experiences.