Customer Experience Specialist in Training

CarMax; Jackson (TN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Floating holiday

Job summary

CarMax in Jackson, Tennessee, seeks a Customer Specialist in Training to deliver an iconic, customer-first experience throughout buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling sales, appraisals, paperwork, and repair order coordination.

The role emphasizes honesty and integrity as core values, with a focus on customer-centric service and cross-team collaboration in a store setting.

Qualifications

• Strong communication and relationship-building skills.
• Ability to work in a fast-paced environment while following processes.
• Must have a High School Diploma or equivalent and a valid driver's license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Multitasking and attention to detail

Valid driver’s license

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Jackson, Tennessee, seeks a Customer Specialist in Training to deliver an iconic, customer-first experience throughout buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling sales, appraisals, paperwork, and repair order coordination.

The role emphasizes honesty and integrity as core values, with a focus on customer-centric service and cross-team collaboration in a store setting.