Senior Customer Experience Specialist

CarMax; Jackson (TN); On-site; USD 30,307 - 44,083; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Job summary

CarMax in Jackson, TN seeks a Senior Customer Specialist to guide customers through appraisals, test drives, and financing, while delegating tasks and mentoring teammates. You will support store operations, help achieve sales goals, and ensure CarMax quality standards are met with EH&S compliance.

The role emphasizes active customer service, teamwork, and leadership in a fast-paced retail setting. A high school diploma or equivalent and a valid driver’s license are required.

Qualifications

• Ability to create and maintain a positive work environment while demonstrating strong team behaviors.
• Exceptional communication and relationship-building skills with confidence in CarMax products and processes.
• Skilled in delegating tasks, making sound decisions, and balancing customer and business needs.
• Ability to multi-task in a fast-paced environment and maintain attention to detail.
• Proficiency in reading and interpreting data for accurate record-keeping.
• Ability to lift up to 25 lbs, hold a valid driver’s license, and possess a high school diploma or equivalent.

Responsibilities

• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Delegate and direct store workflow, addressing questions and resolving customer concerns promptly.
• Train and mentor associates, fostering development and team success.
• Execute strategies to achieve sales goals and maintain operational excellence.
• Provide management coverage by opening and closing the store as needed.
• Perform administrative tasks, including inventory reconciliation, paperwork audits, payment management, and conduct vehicle condition assessments and ensure vehicles meet CarMax Quality Standards.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Teamwork

Communication

Decision making

Multi-tasking

Data literacy

Driving license

Education

High school diploma or equivalent

Job description

CarMax in Jackson, TN seeks a Senior Customer Specialist to guide customers through appraisals, test drives, and financing, while delegating tasks and mentoring teammates. You will support store operations, help achieve sales goals, and ensure CarMax quality standards are met with EH&S compliance.

The role emphasizes active customer service, teamwork, and leadership in a fast-paced retail setting. A high school diploma or equivalent and a valid driver’s license are required.