Customer Experience Associate - In Training

CarMax Inc.; Stockton (CA); On-site; USD 28,000 - 43,000; Full time

Job summary

CarMax in Stockton, CA is seeking a Customer Specialist in Training to deliver a iconic, customer-first experience as buyers, sellers, and service customers navigate our simple, transparent process. You will learn hands-on across vehicle sales, appraisals, paperwork, and repair order coordination in a fast-paced setting.

You will develop strong communication, integrity, and teamwork while balancing customer needs with business goals, and you must be able to lift up to 25 lbs and read data

Qualifications

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Driver's license

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Stockton, CA is seeking a Customer Specialist in Training to deliver a iconic, customer-first experience as buyers, sellers, and service customers navigate our simple, transparent process. You will learn hands-on across vehicle sales, appraisals, paperwork, and repair order coordination in a fast-paced setting.

You will develop strong communication, integrity, and teamwork while balancing customer needs with business goals, and you must be able to lift up to 25 lbs and read data