Customer Experience Specialist in Training

CarMax; Athens (GA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax in Athens, GA is seeking a Customer Specialist in Training to deliver a customer-first car buying and selling experience. You will assist customers through sales, appraisals, test drives, and financing while learning CarMax processes in a fast-paced environment.

In this role you will perform vehicle condition assessments, handle paperwork, coordinate service appointments, and help ensure accurate billing and inventory flow.

Qualifications

• Ideally strong communication and customer service skills.
• High School Diploma or equivalent and valid driver’s license.
• Ability to balance customer needs with business processes.
• Ability to manage multiple tasks and meet deadlines.
• Detail oriented with accurate data transcription.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing.
• Perform vehicle condition assessments and document details for appraisals.
• Manage inventory check-in, scanning, and reconciliation.
• Conduct cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, reporting, and payment processing.
• Coordinate service appointments and review repair orders for accuracy.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Customer service

Integrity

Teamwork

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

CarMax in Athens, GA is seeking a Customer Specialist in Training to deliver a customer-first car buying and selling experience. You will assist customers through sales, appraisals, test drives, and financing while learning CarMax processes in a fast-paced environment.

In this role you will perform vehicle condition assessments, handle paperwork, coordinate service appointments, and help ensure accurate billing and inventory flow.