Customer Experience Specialist - In-Person & Phone

Liberty; Joplin (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with 5% match

Annual bonus eligibility

Life insurance

Disability coverage

Employee Stock Purchase Program

Headspace account

Collaborative, flexible environment

Job summary

LU Service Corp. in Joplin, MO is seeking a Customer Service Representative (Contact Center) to deliver positive experiences for customers over the phone and in person.

The role requires handling payments, service applications, and inquiries, while maintaining confidentiality and a customer-focused mindset. The position emphasizes accurate information, professional communication, and collaboration with field and office teams.

Qualifications

• Excellent communication and interpersonal skills required.
• Must be able to maintain privacy and confidentiality.
• Proficiency with MS Word and Excel; good keyboarding skills.
• Experience resolving customer issues and handling challenging calls.

Responsibilities

• Act as first point of contact for customers by phone, routing calls, providing info, processing payments and service applications.
• Communicate status of service requests to customers and field/office personnel.
• Generate service orders for reconnection or high usage checks; close maintenance orders.
• Provide accurate information about services and guidelines; escalate issues when needed.
• Document customer feedback and ensure follow-up with management.
• Maintain a positive, courteous attitude with customers and coworkers.
• Adhere to security policies and company procedures.

Skills

Excellent communication

Interpersonal skills

Microsoft Word & Excel

Keyboarding skills

Privacy & confidentiality

Customer issue resolution

Education

High school diploma or equivalent

Tools

Cogsdale

Job description

LU Service Corp. in Joplin, MO is seeking a Customer Service Representative (Contact Center) to deliver positive experiences for customers over the phone and in person.

The role requires handling payments, service applications, and inquiries, while maintaining confidentiality and a customer-focused mindset. The position emphasizes accurate information, professional communication, and collaboration with field and office teams.