Customer Experience Specialist — Growth & Solutions

JOHN JULES EXECS INC; Fayetteville (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Opportunity for advancement

Paid training

Zusammenfassung

JOHN JULES EXECS INC in Fayetteville, NC is seeking a full-time Customer Service Representative to be the frontline contact for customers. You will answer questions, resolve inquiries, and address concerns, ensuring customers feel heard and supported.

You will engage with customers across channels, troubleshoot issues, explain pricing and policies, and uphold high standards of service and product knowledge. This role emphasizes integrity, performance, and teamwork.

Qualifikationen

• 1–3 years of experience in customer service, call center operations, retail, or hospitality settings.
• Excellent verbal and written communication skills with a strong phone and chat presence.
• Proven problem-solving skills and the ability to stay calm, patient, and professional under pressure.
• High attention to detail, accurate record-keeping, and exceptional organizational abilities.
• Positive, team-oriented attitude with a true passion for creating memorable customer experiences.

Aufgaben

• Customer Support: Engage directly with customers to provide warm, responsive, and friendly assistance across all primary service channels.
• Problem Solving & Solutions: Proactively identify customer needs, troubleshoot issues, and recommend appropriate products, services, or upgrades.
• Inquiry Handling: Clearly explain pricing, policy details, and general account or product information.
• Performance Goals: Achieve individual and team service and resolution targets through clear, empathetic, and persuasive communication.
• Product Knowledge: Maintain comprehensive, up-to-date knowledge of our client's products, offerings, and operational policies.

Kenntnisse

Customer service

Communication

Problem solving

Attention to detail

Team player

Jobbeschreibung

JOHN JULES EXECS INC in Fayetteville, NC is seeking a full-time Customer Service Representative to be the frontline contact for customers. You will answer questions, resolve inquiries, and address concerns, ensuring customers feel heard and supported.

You will engage with customers across channels, troubleshoot issues, explain pricing and policies, and uphold high standards of service and product knowledge. This role emphasizes integrity, performance, and teamwork.