Banking Customer Experience Specialist

Concentrix; Horine (MO); On-site; USD 19,000 - 26,000; Full time

Job summary

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional support for a world-known brand. You'll join a diverse team within a Fortune 500 company known for its inclusive culture and career growth opportunities.

This role emphasizes listening to customer needs, empathy, and resolving issues, including debit/credit card questions and fraud inquiries. Training and ongoing development are provided to help you build a long-term career with Concentrix.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls. Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments.

Job description

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional support for a world-known brand. You'll join a diverse team within a Fortune 500 company known for its inclusive culture and career growth opportunities.

This role emphasizes listening to customer needs, empathy, and resolving issues, including debit/credit card questions and fraud inquiries. Training and ongoing development are provided to help you build a long-term career with Concentrix.