Customer Experience Specialist II – Empathy-Driven Service

IKEA Gruppe; Olde West Chester (OH); On-site; Confidential; Part time

Benefits offered by this job

Paid time off

Holiday pay

Sick time

Co-worker discount

Parental leave

Job summary

IKEA Gruppe in Ohio is seeking a part-time Retail Associate to deliver a positive customer experience during transactions and returns, and to assist with handouts and service offerings.

The role requires 12–20 hours per week, with evenings and weekends, and offers benefits including time off and discounts. This position emphasizes empathy and a seamless customer journey throughout the shopping experience.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and knows when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA Gruppe in Ohio is seeking a part-time Retail Associate to deliver a positive customer experience during transactions and returns, and to assist with handouts and service offerings.

The role requires 12–20 hours per week, with evenings and weekends, and offers benefits including time off and discounts. This position emphasizes empathy and a seamless customer journey throughout the shopping experience.