Customer Experience Associate II — Part-Time (Evenings/Weekends)

IKEA USA; Olde West Chester (OH); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement plan

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA USA in Ohio is seeking a part-time team member to deliver a positive customer experience through accurate transactions and attentive service. This hourly role requires 12-20 hours per week, including evenings and weekends, with benefits eligibility and a pay range of $17.58 to $24.83 per hour.

You will respond to customer needs, resolve issues, and help shoppers feel welcome while supporting returns and exchanges, ensuring data quality for follow-up and continuous improvement.

Qualifications

• 1 year of sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates to a manager when needed.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up.

Skills

Customer service

Job description

IKEA USA in Ohio is seeking a part-time team member to deliver a positive customer experience through accurate transactions and attentive service. This hourly role requires 12-20 hours per week, including evenings and weekends, with benefits eligibility and a pay range of $17.58 to $24.83 per hour.

You will respond to customer needs, resolve issues, and help shoppers feel welcome while supporting returns and exchanges, ensuring data quality for follow-up and continuous improvement.