Retail Customer Service II

IKEA

East Palo Alto (CA)

On-site

USD 26,890 - 38,379

Part time

14 days+

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Benefits offered by this job

Generous paid time off

Tuition discounts

Retirement and bonus plans

Co-worker discount

Job summary

A leading retail company in Palo Alto is seeking a Retail Customer Service II. This part-time position focuses on creating positive experiences for customers and offers a variety of benefits including paid time off and flexible hours. Candidates should have customer service experience and be ready to contribute to an inclusive workplace.

Qualifications

1 year sales or customer service experience preferred.
High school diploma or equivalent is required.

Responsibilities

Create a positive customer experience through accurate transactions.
Solve problems independently or escalate when necessary.
Build customer loyalty during the shopping experience.

Skills

Customer service

Problem-solving

Sales experience

Education

High School Diploma or equivalent

Job description

Overview

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Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

What you’ll be doing day to day

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Benefits (examples)

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

Job details

JOB TYPE – Permanent, Part-time, Hourly Associate
HOURS - From 20-33 hours per week (HL2) // Benefits Eligible
SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance.
The hourly pay range for this role is $19.52/hr - $27.86/hr.
The anticipated posting closing date is on or around 9/16/25.

Qualifications

1 year sales or customer service experience preferred
High School Diploma or equivalent

Notable responsibilities

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Seniority level