Customer Experience & Returns Specialist - Part Time

IKEA; Emeryville (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay - earned wages early

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Fun and inclusive work environment

Job summary

IKEA in Emeryville, CA is seeking a part-time Retail Customer Service Associate to ensure accurate transactions and friendly service. You will meet customers' needs, build loyalty, and create positive shopping experiences through empathetic interactions and efficient handout and service handovers.

The role includes handling returns with care and collecting data for follow-up, while supporting a welcoming, inclusive store environment.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates to a manager when needed.
• Builds loyalty by guiding customers through the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Sales experience

Job description

IKEA in Emeryville, CA is seeking a part-time Retail Customer Service Associate to ensure accurate transactions and friendly service. You will meet customers' needs, build loyalty, and create positive shopping experiences through empathetic interactions and efficient handout and service handovers.

The role includes handling returns with care and collecting data for follow-up, while supporting a welcoming, inclusive store environment.