Customer Experience Specialist II

Motion Automation Intelligence; Salisbury (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Automation Intelligence is seeking a customer support specialist to engage with customers by phone, email and chat, delivering knowledgeable answers and ensuring satisfaction. You will collaborate with internal teams to meet customer needs and perform data entry across platforms.

The role emphasizes strong phone etiquette, interpersonal skills, and the ability to multi-task and prioritize tasks within a fast-paced environment.

Qualifications

• 1-3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Customer communication

Phone etiquette

Interpersonal skills

Multi-tasking

Organizational skills

Job description

Motion Automation Intelligence is seeking a customer support specialist to engage with customers by phone, email and chat, delivering knowledgeable answers and ensuring satisfaction. You will collaborate with internal teams to meet customer needs and perform data entry across platforms.

The role emphasizes strong phone etiquette, interpersonal skills, and the ability to multi-task and prioritize tasks within a fast-paced environment.