Technical Service Specialist — Customer Tech Support

Parker; Hatfield Township (PA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Annual incentive programs

401(k) with company matching

Tuition reimbursement

Paid time off & holidays

Job summary

Parker Hannifin is seeking a technical support professional to assist customers and internal teams in resolving product issues. You will handle inquiries by phone, email, and Teams, troubleshoot, and collaborate with engineering, quality, and service teams to improve product performance.

The role emphasizes strong communication, problem-solving, and the ability to work both independently and within cross-functional groups.

Qualifications

• Associate degree or higher required.
• At least one year in technical service, product support or related role; dental/medical-device preferred.
• Strong verbal and written communication skills.
• Professional telephone, customer-service, organizational, and time-management skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Respond promptly and professionally to customer technical inquiries via phone, email, and Teams.
• Deliver high-quality customer service across all interactions.
• Assist customers with troubleshooting installed products.
• Collaborate with manufacturing, engineering, quality, and customer service on product concerns.
• Provide technical input to support new product design and development.
• Support the customer service team with daily inquiries.
• Maintain current knowledge of products.
• Document issues and resolutions in applicable systems.
• Develop technical support guides for frequently asked questions.

Skills

Technical support

Customer service

Verbal communication

Written communication

Team collaboration

Education

Associate degree or higher

Tools

CRM/ERP systems

Microsoft Office

Job description

Parker Hannifin is seeking a technical support professional to assist customers and internal teams in resolving product issues. You will handle inquiries by phone, email, and Teams, troubleshoot, and collaborate with engineering, quality, and service teams to improve product performance.

The role emphasizes strong communication, problem-solving, and the ability to work both independently and within cross-functional groups.