Customer Experience Specialist — ICS (Logistics)

J.B. Hunt Transport Services, Inc.; Pittsburgh (Allegheny County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Parental leave

Paid holidays

Job summary

A leading transport and logistics company is seeking a Customer Experience Representative to enhance customer relationships and optimize freight solutions. The role requires a Bachelor's degree or equivalent experience and offers a chance to manage customer inquiries, ensuring satisfaction while striving for effective service delivery. Ideal candidates will exhibit a strong sales ability, proactive communication skills, and a customer-centric mindset. Benefits include health insurance, 401(k), paid time off, and more.

Qualifications

• 1-2 years of Customer Service or Sales experience.
• Proven ability to communicate effectively with diverse audiences.
• Ability to maintain professionalism under pressure.

Responsibilities

• Promote positive customer relationships and provide solutions.
• Monitor delivery, service quality, and billing accuracy.
• Communicate proactively with customers regarding their needs.

Skills

Customer Service

Sales

Communication

Problem-solving

Education

Bachelor's Degree in Transportation Logistics

Bachelor's Degree in Business Administration/Management

High School Diploma/GED

Job description

A leading transport and logistics company is seeking a Customer Experience Representative to enhance customer relationships and optimize freight solutions. The role requires a Bachelor's degree or equivalent experience and offers a chance to manage customer inquiries, ensuring satisfaction while striving for effective service delivery. Ideal candidates will exhibit a strong sales ability, proactive communication skills, and a customer-centric mindset. Benefits include health insurance, 401(k), paid time off, and more.