Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; West Orange (NJ); On-site; USD 46,000 - 57,500; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Paid time off

Paid maternity and parental leave

Paid holidays

Job summary

J.B. Hunt Transport Services, Inc. is looking for a Customer Service Representative in West Orange, New Jersey. This role involves maximizing customer relationships, ensuring timely deliveries, and managing freight orders. Candidates should have a High School Diploma or GED, along with 1-2 years of experience in customer service or sales. The position offers a competitive salary from $46,000 to $57,500 per year, along with various benefits including medical, dental, 401(k), and paid time off.

Qualifications

• High School Diploma/GED with 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Ability to effectively communicate and adapt to changes.
• Maintain professionalism under pressure and handle multiple priorities.

Responsibilities

• Engage with customers to maximize freight potential.
• Ensure on-time delivery and accurate billing.
• Communicate proactively with customers about load status.

Skills

Customer-centric mindset

Communication skills

Multitasking abilities

Sales focus

Education

High School Diploma/GED

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Transportation Logistics

Job description

Job Summary

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer‑centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on‑time delivery, damage‑free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications

Minimum Qualifications

High School Diploma/GED with up to 1‑2 years of Customer Service or Sales experience OR Bachelor's Degree.

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer‑centric mindset

Compensation

The expected starting pay range for this position is between $46,000.00 to $57,500.00 per year. This position may be eligible for an annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans.

This position is not eligible for employment‑based sponsorship.

Benefits

The Company offers medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

• Bachelors: Business Administration/Management
• Bachelors: Transportation Logistics
• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager, Sales

Equal Employment Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.