Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

A leading transport services company is looking for a Customer Experience Representative to enhance customer relationships and manage freight orders in Des Moines, Iowa. Required qualifications include a High School Diploma or Bachelor's Degree and experience in customer service or sales. The role emphasizes effective communication and problem-solving abilities among various responsibilities like scheduling and monitoring deliveries, aiming to deliver an exceptional customer experience. The position offers various benefits including medical and retirement plans.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Ability to effectively transmit and receive ideas through various mediums.
• Ability to maintain professionalism while dealing with difficult individuals.

Responsibilities

• Promote positive customer relationships and provide solutions.
• Monitor on-time delivery, damage-free services, and accurate billing.
• Proactively communicate and respond to customer inquiries.

Skills

Customer service

Sales focus

Ability to manage multiple priorities

Communication skills

Problem-solving

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Customer Experience Representative -ICS

Job Summary

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer‑centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on‑time delivery, damage‑free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Qualifications

Minimum Qualifications

High School Diploma/GED with up to 1‑2 years of Customer Service or Sales experience OR Bachelor's Degree.

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to adjust to new or changing assignments and processes.
• Ability to maintain composure under pressure.
• Ability to manage multiple priorities.
• Ability to maintain professionalism while dealing with difficult individuals.
• Sales focused.
• Ability to meet or exceed customer needs and expectations to provide excellent service.
• Embody a customer‑centric mindset.

This position is not eligible for employment‑based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelor’s: Transportation Logistics, Bachelor’s: Business Administration/Management, GED (Required), High School (Required).

Work Experience

Sales, Customer Service/Account Manager.

Job Opening ID

00622540 Customer Experience Representative -ICS (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal‑employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.