Customer Experience Specialist - High-Volume CSR & Growth

AlphaGraphics Northbrook / Deerfield; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

401(k)

Free uniforms

Vision insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics Las Vegas is seeking a full-time Customer Service Representative to build positive customer relationships and serve as the main contact by phone and in person. The CSR handles high call volumes, processes orders, and conveys product knowledge to customers.

We value reliability, clear communication, and teamwork as essential skills. The role emphasizes customer satisfaction in a fast-paced, local business setting with opportunities for advancement.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to communicate clearly with customers and teammates.
• Reliability and punctuality in a full-time role.
• Accurate order entry and following procedures.

Responsibilities

• Serve as the main contact for customers via phone or in person.
• Explain products and services and educate customers about capabilities.
• Enter orders accurately using Printsmith and Printspeak.
• Process payments, deposits, or billing arrangements as needed.
• Respond to inquiries and support customers to ensure satisfaction.
• Support a high-volume call environment with professionalism.

Skills

Customer service

Communication

Reliability

Team collaboration

Order entry accuracy

Tools

Printsmith

Printspeak

Job description

AlphaGraphics Las Vegas is seeking a full-time Customer Service Representative to build positive customer relationships and serve as the main contact by phone and in person. The CSR handles high call volumes, processes orders, and conveys product knowledge to customers.

We value reliability, clear communication, and teamwork as essential skills. The role emphasizes customer satisfaction in a fast-paced, local business setting with opportunities for advancement.