Customer Service Representative

AlphaGraphics Northbrook / Deerfield; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

401(k)

Free uniforms

Vision insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics Las Vegas is seeking a full-time Customer Service Representative to build positive customer relationships and serve as the main contact by phone and in person. The CSR handles high call volumes, processes orders, and conveys product knowledge to customers.

We value reliability, clear communication, and teamwork as essential skills. The role emphasizes customer satisfaction in a fast-paced, local business setting with opportunities for advancement.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to communicate clearly with customers and teammates.
• Reliability and punctuality in a full-time role.
• Accurate order entry and following procedures.

Responsibilities

• Serve as the main contact for customers via phone or in person.
• Explain products and services and educate customers about capabilities.
• Enter orders accurately using Printsmith and Printspeak.
• Process payments, deposits, or billing arrangements as needed.
• Respond to inquiries and support customers to ensure satisfaction.
• Support a high-volume call environment with professionalism.

Skills

Customer service

Communication

Reliability

Team collaboration

Order entry accuracy

Tools

Printsmith

Printspeak

Job description

Full-Time Customer Service Representative (CSR), AlphaGraphics Las Vegas

Our tight-knit team at AlphaGraphics Las Vegas is seeking a full-time Customer Service Representative. The CSR builds and maintains positive relationships with our customers by making sure their requirements and needs are met, and serves as the main point of contact for customers by phone and in person. This is a high-call-volume role.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks

Perks And Benefits

• Competitive compensation
• Lots of training, working alongside our lead CSR, who has been with the team for a while
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Schedule and Reliability

This is a full-time position on a set schedule of 8:00 AM to 5:00 PM, Monday through Friday. Reliable attendance and punctuality are required, and you'll be expected to arrive on time for every scheduled shift.

What We're Looking For

More than anything, we want a highly collaborative and dependable CSR who is driven by the chance to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from every team member. We expect professional, courteous communication on every call and every customer interaction.

Daily Tasks

• Serve as the main point of contact for our customers, handling a high volume of calls as well as in-person visits.
• Convey to customers our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Enter orders accurately in Printsmith and Printspeak, follow written procedures, and keep track of open jobs.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting other products and services.

Qualifications

• Reliable attendance and punctuality.
• Professional, courteous phone presence in a high-volume call environment.
• Customer service experience, including assessing customer needs and meeting service quality standards.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Ability to accurately enter orders and follow written procedures. We train you on our software, Printsmith and Printspeak.
• Desire to continuously look for ways to help people.
• Problem-solving skills, including weighing alternative approaches to find the best solution.

AlphaGraphics is an established leader in the printing, design, and shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.