Customer Experience Specialist – Growth, Training & Benefits

Orkin; Kailua (HI); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive earnings $22–$25/hr

Medical, dental, vision

401(k) with company match

Paid vacation, holidays, sick leave

Employee discounts, tuition assistance

Industry-leading training

Job summary

Orkin is seeking a Customer Service Specialist in Hawaii to deliver top-tier service while coordinating visits and routes for efficiency. You will engage customers with empathy, schedule appointments, and contribute to high satisfaction levels across the branch.

The role emphasizes accuracy, teamwork, and a stable, growth-oriented environment with comprehensive benefits, including health coverage and a 401(k). No industry experience is required to start.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distances.
• Identify customer concerns and assess their needs through active listening.
• Update and maintain customer information and call details in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard customer privacy.

Skills

Customer service

Sales

Interpersonal communication

Attention to detail

Time management

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Windows-based system

Job description

Orkin is seeking a Customer Service Specialist in Hawaii to deliver top-tier service while coordinating visits and routes for efficiency. You will engage customers with empathy, schedule appointments, and contribute to high satisfaction levels across the branch.

The role emphasizes accuracy, teamwork, and a stable, growth-oriented environment with comprehensive benefits, including health coverage and a 401(k). No industry experience is required to start.