Customer Care Specialist — Growth & Benefits

Rollins, Inc.; Lake Worth (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

HomeTeam Pest Defense in Lake Worth, TX is seeking a Customer Service Representative to deliver friendly, informed service to customers and prospects. You will provide information, schedule services, handle billing questions, and use Route Point software to coordinate pest prevention visits.

The role requires at least 1 year of customer service, basic computer skills, and a high school diploma or GED. The company offers competitive pay ($17.99–$18.00/hr), benefits, 401(k) with match, and

Qualifications

• 1 year of customer service experience required.
• Basic computer skills and familiarity with phone systems.
• High school diploma or GED required.

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Communication

Basic computer skills

Telephone handling

Education

High school diploma or GED

Tools

Route Point software

CRM/phone system

Job description

HomeTeam Pest Defense in Lake Worth, TX is seeking a Customer Service Representative to deliver friendly, informed service to customers and prospects. You will provide information, schedule services, handle billing questions, and use Route Point software to coordinate pest prevention visits.

The role requires at least 1 year of customer service, basic computer skills, and a high school diploma or GED. The company offers competitive pay ($17.99–$18.00/hr), benefits, 401(k) with match, and