Customer Experience Specialist: Inbound & Outbound

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and IT solutions across industries. We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives.

You will respond to inquiries, contact existing customers to provide support, and promote new products and services across diverse projects, including government programs.

Qualifications

• Minimum age of 18
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 words per minute
• Familiarity with Windows operating systems
• Dependable and punctual with excellent time management
• Problem-solving and conflict resolution skills
• Customer-focused mindset with empathy and patience
• Ability to multitask and work independently
• Team-oriented with a collaborative spirit
• Comfortable in a dynamic, fast-paced environment

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy
• Resolve customer issues quickly, aiming for first-call resolution
• Research and retrieve information across systems to assist customers
• Document customer interactions and process claims accurately
• Guide customers through options to find best solutions
• Follow scripts and policies while answering questions
• Maintain confidentiality and handle sensitive information
• Escalate complex issues to appropriate teams
• Participate in training and stay updated on procedures
• Adhere to attendance and scheduling requirements

Skills

Typing 20 WPM

MS Office basics

Customer-service mindset

Communication skills

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and IT solutions across industries. We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives.

You will respond to inquiries, contact existing customers to provide support, and promote new products and services across diverse projects, including government programs.