Customer Experience Specialist - Growth & Support

Northwest Exterminating; Charlotte (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company paid life & AD&D insurance

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Employee discounts

Referral bonuses

Job summary

HomeTeam Pest Defense is seeking an entry-level Customer Service Representative in Charlotte, NC. You will provide information to prospects, answer questions, schedule pest-related services, and resolve billing inquiries with a professional demeanor.

Responsibilities include using Route Point software, maintaining accurate records, and following telephone etiquette. The role offers comprehensive benefits and opportunities for growth within a stable, industry-leading company.

Qualifications

• Minimum 1 year of customer service experience.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company’s treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Telephone etiquette

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking an entry-level Customer Service Representative in Charlotte, NC. You will provide information to prospects, answer questions, schedule pest-related services, and resolve billing inquiries with a professional demeanor.

Responsibilities include using Route Point software, maintaining accurate records, and following telephone etiquette. The role offers comprehensive benefits and opportunities for growth within a stable, industry-leading company.