Delight-Driven Customer Experience Specialist

Rollins, Inc.; Charlotte (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense in Charlotte, NC is seeking a Customer Service Representative to deliver positive experiences and handle inquiries, scheduling, and billing with care.

You will support prospects and customers using Route Point, maintain accurate records, and escalate issues when needed. This role offers competitive pay and a comprehensive benefits package. Join a friendly environment as part of Rollins, Inc. and grow with opportunities for advancement.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic understanding of computers and office technology.
• Ability to use telephone features effectively and professionally.

Responsibilities

• Provide positive customer experiences and communicate with customers and prospects.
• Answer questions, research problems, and handle billing inquiries.
• Schedule services and process service-related notes in the system.

Skills

Customer service

Communication

Basic computer skills

Telephone etiquette

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Charlotte, NC is seeking a Customer Service Representative to deliver positive experiences and handle inquiries, scheduling, and billing with care.

You will support prospects and customers using Route Point, maintain accurate records, and escalate issues when needed. This role offers competitive pay and a comprehensive benefits package. Join a friendly environment as part of Rollins, Inc. and grow with opportunities for advancement.