Customer Experience Specialist - Growth & Retention

Jay Puppo - State Farm Agent; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jay Puppo - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support agency growth. You will help customers, build strong relationships, and coordinate with team members to meet community needs.

The role emphasizes service, retention, and collaboration, with opportunities for advancement for driven individuals in a friendly, customer-first environment.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem-solving

Sales mindset

Job description

Jay Puppo - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support agency growth. You will help customers, build strong relationships, and coordinate with team members to meet community needs.

The role emphasizes service, retention, and collaboration, with opportunities for advancement for driven individuals in a friendly, customer-first environment.