Customer Experience & Retention Specialist

Jennifer Rodz - State Farm Agent; Miami (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Jennifer Rodz - State Farm Agent in Miami, FL seeks a Customer Relations Representative to deliver exceptional service, help clients with insurance needs, and support the agency's growth in the community.

You will handle inquiries, maintain accurate records, support retention programs, coordinate with departments, and contribute to a positive, empathetic customer experience while striving for internal advancement.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to stay calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

Jennifer Rodz - State Farm Agent in Miami, FL seeks a Customer Relations Representative to deliver exceptional service, help clients with insurance needs, and support the agency's growth in the community.

You will handle inquiries, maintain accurate records, support retention programs, coordinate with departments, and contribute to a positive, empathetic customer experience while striving for internal advancement.