Customer Experience Specialist — Growth & PTO

Drive; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Signing bonus

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Drive is seeking a Customer Service Representative to join our team in New York. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions to ensure a great experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure. Responsibilities include handling a high volume of inquiries via phone and email, following scripts, documenting interactions, meeting quotas, and participating in trainings to

Qualifications

• Assists customers via phone and email to resolve inquiries.
• Requires good communication and active listening skills.
• Proficient with standard computer applications and CRM software.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Phone communication

Active listening

Time management

Customer service excellence

Education

Associates Degree

Tools

Customer management software

Job description

Drive is seeking a Customer Service Representative to join our team in New York. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions to ensure a great experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure. Responsibilities include handling a high volume of inquiries via phone and email, following scripts, documenting interactions, meeting quotas, and participating in trainings to