Customer Service Advocate — Growth, PTO & Bonus

DRIVE NASHVILLE INC; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Signing bonus

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job summary

A customer service-focused company in New York is seeking a Customer Service Representative to enhance customer experiences by responding to inquiries, processing requests, and resolving issues. The ideal candidate will have an Associate's Degree, excellent verbal communication skills, and a friendly demeanor. Responsibilities include handling high call volumes and documentation of customer interactions. This position offers a competitive salary, career growth opportunities, and a supportive work environment.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers.
• Ability to manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify customer needs and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized with ability to prioritize

Ability to work well under pressure

Education

Associates Degree

Tools

Customer management software

Job description

A customer service-focused company in New York is seeking a Customer Service Representative to enhance customer experiences by responding to inquiries, processing requests, and resolving issues. The ideal candidate will have an Associate's Degree, excellent verbal communication skills, and a friendly demeanor. Responsibilities include handling high call volumes and documentation of customer interactions. This position offers a competitive salary, career growth opportunities, and a supportive work environment.