Customer Experience Specialist — Full-Time Growth Opportunity

Hospitality Business Review; South San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Full-time schedule

Weekly pay

Growth opportunities

Paid training

Employee support resources

Job summary

Hospitality Business Review is seeking a Customer Service Representative to assist customers by phone, email, and in person, resolving issues efficiently and maintaining accurate records.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. We offer a fully on-site, full-time position with a supportive team and opportunities for growth, along with paid training and employee support resources.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills (typing, email, data entry).
• Problem-solving and conflict-resolution abilities.
• Friendly, patient, and professional attitude.
• Ability to work independently and as part of a team.
• Prior customer service experience preferred but not required.

Responsibilities

• Greet customers and respond to inquiries with professionalism and courtesy
• Handle phone calls, emails, and in-person questions
• Resolve customer issues quickly and accurately
• Maintain organized and detailed records of customer interactions
• Process forms, requests, and updates in company systems
• Communicate clearly with team members and management
• Follow company policies and maintain confidentiality
• Support daily office operations and administrative tasks

Skills

Strong communication

Interpersonal skills

multitask

Basic computer skills

Problem-solving

Friendly, patient attitude

Teamwork

Customer service experience

Job description

Hospitality Business Review is seeking a Customer Service Representative to assist customers by phone, email, and in person, resolving issues efficiently and maintaining accurate records.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. We offer a fully on-site, full-time position with a supportive team and opportunities for growth, along with paid training and employee support resources.