Customer Success & Operations Specialist

Waste Harmonics Keter; Stamford (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Annual Bonus Plan at Every Level

401(k) with Company Match

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off (PTO)

Job summary

Waste Harmonics Keter is seeking a Customer Service Professional to represent the company’s commitment to customer satisfaction and operational excellence. You will resolve inquiries and address service needs while maintaining professionalism and accuracy.

The role emphasizes collaboration, data-driven performance, and adherence to standard workflows and SOPs to ensure consistent service quality.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Business, Communications, or related field preferred.
• Familiarity with customer service principles, including active listening and empathy.
• Experience using phones, email or live chat to communicate with customers.

Responsibilities

• Resolve inquiries, address service needs, and maintain high customer satisfaction.
• Invest in ongoing professional development and cross-training.
• Collaborate across teams to resolve issues and elevate customer experience.

Job description

Waste Harmonics Keter is seeking a Customer Service Professional to represent the company’s commitment to customer satisfaction and operational excellence. You will resolve inquiries and address service needs while maintaining professionalism and accuracy.

The role emphasizes collaboration, data-driven performance, and adherence to standard workflows and SOPs to ensure consistent service quality.