Customer Experience Specialist — Growth & Impact

Rollins, Inc.; San Antonio (TX); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision insurance

401(k) match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Employee referrals

Job summary

HomeTeam Pest Defense, part of Rollins, Inc., seeks a Customer Service Representative in San Antonio, TX. You will provide positive experiences, schedule services, handle billing inquiries, and maintain customer records to support growth with the company’s built-in pest control programs.

Responsibilities include handling inquiries, using Route Point software, and following up on re-treats and initial services. The role offers competitive pay and a comprehensive benefits package.

Qualifications

• 1 year of customer service experience required
• Basic computer literacy required
• Knowledge of company telephone features is a plus
• Must be 18+ years old with HS diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services and provide closure
• Interact with customers/prospects by scheduling pest and builder related services using Route Point
• Resolve customer billing questions and issues with invoices
• Conduct professional telephone conversations about service-related issues
• Enter service notes in system software
• Provide general marketing information to prospects and customers as requested
• Follow up with customers for re-treats, initial services, and current customers
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File technician paperwork in customer files
• Update notes in system with technician and other employee information
• Print, distribute, and review service tickets for technicians
• Have basic knowledge of technician’s job and company treatment processes
• Follow HomeTeam Pest Defense telephone etiquette procedures
• Calm and diffuse angry customers when needed
• Escalate inquiries to managers when appropriate
• Collect and reconcile payments received by technicians

Skills

Customer service

Education

High school diploma or GED

Tools

Route Point

Job description

HomeTeam Pest Defense, part of Rollins, Inc., seeks a Customer Service Representative in San Antonio, TX. You will provide positive experiences, schedule services, handle billing inquiries, and maintain customer records to support growth with the company’s built-in pest control programs.

Responsibilities include handling inquiries, using Route Point software, and following up on re-treats and initial services. The role offers competitive pay and a comprehensive benefits package.